These Delivery Terms and Conditions apply to all purchases made through Sydney Electric Bikes, both in-store and online. By placing an order with us, you agree to the terms set out below.
1. Stock Availability and Inventory Verification
1.1 Sydney Electric Bikes operates both physical retail stores and an online store. Due to the dynamic nature of in-store sales, online inventory levels may not reflect real-time stock availability.
1.2 Customers are strongly encouraged to contact us before placing an order to confirm the availability of the desired product. This helps ensure a smoother purchasing experience and avoids unnecessary delays or changes.
1.3 In the event that a product ordered online is unavailable:
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Our team will contact you within 1–2 business days to offer a comparable alternative of equal or greater value.
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If no suitable alternative is available or accepted, we will issue a full refund for the unavailable item.
2. Order Confirmation and Fulfilment
2.1 Orders are not considered confirmed until we have verified stock availability and, where applicable, completed identity verification procedures.
2.2 Order processing generally takes 1–3 business days, after which shipping arrangements will be made. Delays may occur during peak periods or due to stock discrepancies.
3. High-Value Order Verification
3.1 For any order above AUD $500, Sydney Electric Bikes requires photo identification (ID) verification to help prevent fraudulent transactions.
3.2 After your order is placed, a member of our team will contact you with instructions for securely submitting your ID. Your order will only proceed after successful verification.
3.3 Failure to provide valid ID within 5 business days of our request will result in the order being cancelled and refunded.
4. Shipping Policy – Australia Only
4.1 Sydney Electric Bikes ships exclusively within Australia.
4.2 Shipping to major metropolitan areas (e.g., Sydney, Melbourne, Brisbane, Adelaide, Perth) is generally covered by our standard rates displayed at checkout.
4.3 Orders destined for regional, rural, or remote areas may incur additional shipping charges, which may not be reflected at checkout.
4.4 If additional shipping fees apply:
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Our team will contact you before dispatch to confirm the updated total.
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You may choose to proceed with the extra charge or cancel your order for a full refund.
5. Delivery Timeframes
5.1 Estimated delivery times are provided at checkout and vary based on location and courier availability.
5.2 While we make every effort to ensure timely delivery, Sydney Electric Bikes is not liable for courier delays outside of our control.
6. Delivery Acceptance and Risk
6.1 All deliveries must be accepted by an adult at the delivery address. For security reasons, bikes are not left unattended.
6.2 Once the order has been delivered and accepted, risk and ownership of the goods pass to the customer.
7. Change of Mind and Returns
7.1 No refunds are provided for change of mind purchases, including where the product was ordered without prior stock verification.
7.2 Refunds or returns are only offered under the following conditions:
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The product is out of stock and no suitable alternative is accepted.
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The item is faulty or not as described, in line with Australian Consumer Law.
7.3 Return requests must be made within 7 days of receiving the product and must be accompanied by proof of purchase. Returned items must be in original, unused condition unless otherwise agreed.
8. Customer Responsibilities
8.1 It is the customer's responsibility to:
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Confirm stock availability prior to purchase if timely delivery is required.
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Provide accurate shipping and contact details.
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Respond promptly to ID verification requests (if applicable).
8.2 Failure to meet these responsibilities may result in order delays or cancellation without compensation for lost time or opportunity.
9. Contact and Support
If you have any questions about delivery, stock availability, or your order status, please contact us.
Sydney Electric Bikes reserves the right to update these Delivery Terms and Conditions at any time. Continued use of our services implies acceptance of any updated terms.