SEB Sales
Sydney Electric Bikes is in the business of keeping our customers happy and getting the most out of their electric bicycle purchase. We generally stock ebikes and kits with well known quality brands. Our warranty policy is based on the manufacturer, in general a warranty period of 2 years applies on all electrical components.
SEB warranty does not include service time on the bikes to replace and swap out ebike components. Warranty does not include general wear and tear or any damage caused by the customer. SEB has a workshop for electrical repairs and will be more than happy to repair bikes. General bike maintenance such as brake or gear adjustments do not fall under warranty but SEB is more than happy to conduct that service for our customers.
Please also note that manufacturers warranty does not apply generally to ebikes used for commercial use such as food delivery work or courier work.
SEB does not offer refunds for a change of mind or if a customer refuses replacement of any faulty electrical components.
Pre-orders
All deposits placed for pre-orders of e-bikes yet to arrive are non refundable but fully exchangeable to another ebike of similar value. All deposits taken on ebikes on backorder and arriving in Australia at a later date are made with the acceptance of price fluctuations. This can occur for a range of factors, in particular costs of bike components and foreign currency movements. SEB is not able to control these price fluctuations but if the final landed price has increased the customer has the right to get a full refund of their deposit and pull out of the sale if they are not willing to pay a higher amount.
SEB Hire
Sydney Electric Bikes will refund any hire fee if a SEB is deemed to have failed mechanically during the hire period. This does not include damage to the SEB caused by the hirer or any mechanical failure due to misuse or inappropriate use of the SEB.
Each SEB hire is accompanied with a fact sheet about the particular model which includes how to care for the bike whilst in your possession. A failure to read this fact sheet or follow it's instructions will void any refund offer made by SEB.
SEB will endeavour to do everything we can to make your ride a memorable and pleasurable one.
